Pricing:

Mobile repair and installation work is billed at $150/hr, with a 2-hour minimum, and deposits are required on all new installations.  Travel time for jobs within our standard service area is not billed, and the job clock starts as soon as we arrive at the location of the vessel and ends upon return to the service vehicle.  If more than one technician is required for a job, billable hours are for the total cumulative man-hours worked.

 

Any work outside of our standard service area of the 15-mile radius from our shop may have an additional rate of $1.35/mile, which includes round trip mileage from our home shop and back.

 

For work outside of the State of Rhode Island or requiring a travel time exceeding 1 hour, customers will be subject to full hourly rate for round trip travel, in addition to any additional travel fee required, unless otherwise stated in writing. For multiday work outside of the State of Rhode Island or exceeding a travel time of 2 hours, customer will be responsible for lodging expenses and per diem rate as defined by the U.S. General Services Administration. 

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Payment Information:

Prior to commencement of any work estimated or quoted by SLYW, an upfront payment of 100% of equipment and 50% of labor is due and payable. SLYW takes payment by credit card, debit card, check, wire transfer, or Zelle, but a 3.5% processing fee will be applied to any payments made by debt or credit card. 

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All installations and service calls require a valid credit card number to be on file. Invoices are due upon receipt, and any payment not received after 30 days receipt of invoice will require the card on file to be billed the invoice amount plus a 3.5% Service Fee. Please note that any Marina or Subcontract fees will be passed along directly to the customer.

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Owner Provided Equipment:

SLYW’s policy is to install only the equipment purchased directly from us. However, exceptions may be made on a case-by-case basis for equipment that was gifted or purchased prior to consulting with or contacting SLYW. In these cases, installation or repair services will be billed on a Time and Materials (T&M) basis, and any warranty-related issues will be treated as billable unless otherwise specified.

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Installation Warranty:

The installation warranty provided by SLYW is valid for one year from the invoice date and applies only to installations where parts were purchased directly from or through SLYW. Equipment warranties are governed by the manufacturer’s terms, and SLYW will assist with warranty replacements during this one-year period. If equipment fails outside of SLYW’s one-year installation warranty but remains covered by the manufacturer’s warranty, labor charges may apply unless covered by the manufacturer’s program. SLYW is not responsible for processing or managing warranty claims for equipment purchased through third-party vendors. In cases where equipment is found defective but remains under the manufacturer’s warranty, the owner must manage the warranty return process. Exceptions may apply for products where SLYW is an authorized dealer, excluding Victron Energy products. This installation warranty applies only to new equipment installations and does not cover annual maintenance, troubleshooting, or repairs of existing systems or equipment. Please be advised that subcontractor and marina fees are not included under the SLYW Installation Warranty. Such fees will be charged to the owner's credit card on file upon receipt, accompanied by a 3.5% processing fee, unless the owner provides prior notification via email or in writing. Furthermore, the Installation Warranty is limited to a standard service area of 15 miles from SLYW's location. Any travel beyond this designated area will incur additional charges, which will be the owner's responsibility in accordance with applicable travel fees.

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Dispute Resolution:

Withholding of payment shall not be an acceptable form of dispute resolution. In the event that the Owner and Sea and Land Yacht Works are unable to agree on the amount due for work performed or services rendered, such disagreement shall be settled as follows: Any complaint about the quality, adequacy or totality of work performed shall obligate Sea and Land Yacht Works to nothing more than the correcting of such validly demonstrated defects at no additional cost to the Owner. Any claim of unreasonable charges shall entitle the Owner solely to a detailed written and itemized accounting of the charges. Owner accepts full financial responsibility for returning the boat to Sea and Land Yacht Works for complaints to be assessed and repairs, if any, to be made. In cases in which work is performed by another company to repair an alleged inadequacy of Sea and Land Yacht Works’s work, excluding repairs that are immediately necessary to the safety and welfare of the boat and its crew, that work shall indisputably release Sea and Land Yacht Works from any obligation to correct or discount the work initially performed.

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Service Contract Signature Requirement:

Before any work begins, all customers must complete and sign the SLYW Service Contract. This contract will be emailed after the estimate or quote is accepted or when a repair or service is scheduled.